Unlock the full value of your OpusCapita partnership
25.04.2025
At OpusCapita, we believe that excellent customer service doesn’t stop at solving issues – it’s about enabling your business to run smarter, smoother, and more efficiently. That’s why we’ve expanded our Customer Services offering to provide more than just support. Whether you’re looking to streamline operations, improve communication, or reduce invoice handling errors and costs, we’ve got you covered.
Named Agent Packages: Your Dedicated Operational Ally
Enjoy peace of mind with a Named Customer Service Agent who knows your business inside and out. Our service packages offer flexibility depending on your needs. With proactive support, faster ticket handling, and regular operational reviews, your day-to-day efficiency gets a serious boost.
- Faster ticket response & resolution SLAs
- Regular reviews and a single point of contact
- Built on proven ITIL-based processes
Language Support: Speak Your Language
Clear communication is key to solving issues quickly and accurately. That’s why we offer native-language support in Finnish, Swedish, Norwegian, and German – ensuring your teams feel heard, understood, and supported in their preferred language.
This multilingual support is available via phone, chat, or ticket, giving you the flexibility to get help the way that suits you best.
- Culturally aligned service experience
- Reduced back-and-forth and faster resolution times
- More productive conversations, less misinterpretation
Don’t let a rejected invoice disrupt your process
Rejected invoices often lead to delays, extra manual work, and missed payments. Our Rejection Handling service is designed to take that burden off your plate.
We track, investigate, and resolve invoice delivery failures – and make sure they get to the right place, corrected and on time. You stay in control with full visibility through regular reporting.
- Root-cause analysis of delivery failures
- Direct follow-up with recipients when needed
- Corrected documents re-sent promptly
- Daily or weekly reports to keep you informed
Onboarding Campaigns: Get Your Partners on Board – Fast
Rolling out e-invoicing or new processes? Our onboarding services help you bring your customers and suppliers into the digital flow, without overwhelming your internal teams. We manage the full onboarding campaign from planning and messaging to direct outreach and support. Whether it’s 50 or 5,000 partners, we’ve got you covered.
- Customized campaigns with branded materials
- Segmented communication via email and phone
- Optional outbound call packages
- Tracking, follow-up, and full visibility into adoption rates
Want to See It in Action? Request a Demo!
- We offer demos for both our Customer Service Portal (CSP) and Business Network Portal (BNP) so you can explore:
- Self-service tools to resolve issues faster
- Real-time tracking of invoices, purchase orders, and messages
- Full visibility into transaction statuses
Let’s Elevate Your Operations
Whether you’re looking to elevate your operational support or expand into new digital processes, our customer service offerings are designed to help you succeed. Reach out to your OpusCapita contact to find the best fit for your business or get started here by selecting “Contact Customer service”.
