Business Network Release 2025-02

We’re continuously developing our products and services. Here are some highlights from this month’s Business Network development.

Introducing print fallback for email deliveries

To ensure your critical documents, like invoices, credit notes, and order documents always reach their destination, we are launching a print fallback solution for email deliveries. If an email encounters delivery issues, our system will automatically print and send the document to the intended recipient – minimizing delays and ensuring business continuity.

Email delivery can fail for several reasons, typically categorized into soft bounces (temporary issues) and hard bounces (permanent failures). Examples of typical situations:

• Invalid or incorrect email address – The email address does not exist or contains a typo.
• Full inbox – The recipient’s mailbox is full and cannot accept new messages.
• Email server unavailability – The recipient’s email provider is temporarily down.
• Spam filters – Email is flagged as spam and never reaches the inbox.
• Blocked domain/IP – The recipient’s email server has blacklisted sending domain or IP address.
• Strict email security settings – Some organizations have firewalls or email policies that reject external emails.
• Attachment size limits – If your email includes large attachments, it may be rejected.
• Incorrect email format or encoding issues – Some email servers reject messages that don’t meet technical requirements.

In these cases typically the receiver system sends out a notification of a failed delivery. Our print fallback solution ensures that if an email cannot be delivered, the document is automatically printed and sent via traditional mail. Additionally, we provide fallback notifications so you can follow up on email issues or transition recipients for instance to a more reliable solution, like using the Peppol network for document exchange.

With this solution, invoices and other critical documents won’t go unnoticed due to email delivery failures – ensuring smooth and uninterrupted transactions.

Automated ticket generation for rejected document deliveries

We are excited to introduce an enhancement to our acknowledgment system, making it easier and more efficient to handle rejected document deliveries.

Currently, when a document fails to deliver, you receive an email notification explaining the reason for rejection. However, if the reason isn’t clear, reaching out for support can take extra time while manually building a service request. With this update, the rejection email will now include a direct link for automated ticket creation, eliminating the need to log in to our Customer Service portal.

Additionally, automatically generated tickets will now include more detailed information, improving the efficiency and quality of our support process.

This enhancement streamlines issue resolution, ensuring a smoother experience for you while increasing the effectiveness of our service—a true win-win for all.