Case City of Espoo

Printer Driver brought considerable savings and made work more meaningful

Challenge

Mailing municipal school transport decisions took time and resources away from other tasks. Employees felt that processing letters manually was arduous and inefficient.

Applications and solutions in use

Order-to-Cash

Solution

Printer Driver, an additional service for iPost, was introduced in the unit. Printer Driver enables decision letters to be sent from a workstation directly to OpusCapita for printing, envelope stuffing and mailing. The service saves working time and reduces postage costs, and the automated production process also reduces the probability of errors.

Mailing is not a core duty for anyone here. Now we can use our working time more wisely. Eliminating routines also makes work more meaningful.

Pasi Ojaniemi, Service Manager, Transport and Materials Services, City of Espoo

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